Privacy policy

Last updated: September 16, 2026

At Heirloom Crackers (accessible from www.heirloomcrackers.com), your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in strict compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), alongside global standard privacy frameworks.


1. Personal Information We Collect
We collect personal information necessary to provide our goods to you. This includes:

·       Identity & Contact Data: Your name, billing address, shipping address, email address, and phone number.
Transaction Data: Details about products you have viewed, cart contents, and items purchased from us. Note: Payment details (credit cards) are processed securely via encrypted third-party gateways (such as Shopify Payments) and are never stored directly on our servers.
Technical & Usage Data: Your IP address, browser type, time zone, device information, and interaction data via cookies when navigating our website.

2. How We Collect Data
We collect personal information through your direct interactions with us, including when you:

·       Purchase products on www.heirloomcrackers.com
Create a customer account or sign up for our newsletter waitlists.
Contact our customer service team via email (hello@heirloomcrackers.com) or contact forms.
Browse our store (via tracking technologies such as cookies, log files, or web beacons).

3. Purpose of Collection and Use
We use your personal data to fulfill and support your transactions, specifically to:
 

·       Process, pack, and ship your orders to your specified delivery address.
Communicate with you regarding order confirmations, updates, and customer support requests.
Screen transactions for potential risk or fraud.
Send you tailored marketing updates, product announcements, or seasonal promotions, provided you have opted-in to receive them

4. Disclosure of Personal Information & Overseas Transfers

We do not sell your personal data. We only share your data with essential third-party service providers who assist us in operating our business. These include:
 

·       Shopify: Our e-commerce platform host.
Fulfillment Partners: Couriers and postal services to deliver your fabric crackers.
Marketing Services: Email distribution platforms used to manage newsletter lists.
Cross-Border Disclosures: As we leverage global e-commerce infrastructure to process your orders, your personal information may be transferred to, stored, or processed by service providers located outside of Australia (via Shopify's cloud data centres). By providing your personal data, you consent to these overseas disclosures. We take all reasonable steps to ensure that these third-party platform providers handle your data securely and in accordance with the Australian Privacy Principles.

5. Direct Marketing and Opting-Out
We may send you marketing communications if you have explicitly requested them. You may opt out of receiving direct marketing materials from us at any time by:
 

·       Clicking the "Unsubscribe" link at the bottom of any promotional email.
Contacting us directly at hello@heirloomcrackers.com

Once you opt out, we will remove you from our marketing database within a reasonable timeframe, free of charge.

6. Data Security and Retention
We take the security of your personal data seriously. We implement industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, loss, misuse, or alteration. We retain your transaction information for our records unless and until you ask us to delete this information.

7. Your Rights: Access and Correction
Under the Australian Privacy Principles, you have a statutory right to request access to the personal data we hold about you, or to request that any incorrect or outdated data be updated or corrected.

You can make this request at any time by contacting our Privacy Representative at hello@heirloomcrackers.com. We will respond to your request within a reasonable timeframe (typically within 30 days) and provide access unless legally permitted exceptions apply.

8. Privacy Complaints and Escalation
If you have questions, concerns, or believe we have breached the Australian Privacy Principles, please lodge your complaint in writing to us at hello@heirloomcrackers.com.

We will thoroughly investigate your complaint and respond to you in writing within 30 days outlining our findings and proposed resolution. If you remain unsatisfied with our response, you have the right to escalate your complaint directly to the Office of the Australian Information Commission (OAIC) via their official website at www.oaic.gov.au.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at kerri@home4.au or contact us at 4 Dundonald Street, Everton Park QLD 4053, Australia.